Pingtan Line Feedback and After-Sales Mechanism

After-sales rules for the Pingtan Line: If you give feedback on the spot, you can change the tour guide or get a refund based on the remaining time. Feedback within 48 hours after the tour is also accepted. If the card is breached, a full refund will be issued.

We do not publish positive reviews whose sources cannot be traced; real guest feedback only includes unit type and itinerary facts with written consent.

Feedback and after-sales mechanism

• Feedback on the spot: Contact the person in charge of the schedule and you can request a replacement tour guide or a refund based on the remaining time.
• Acceptance within 48 hours after departure of the tour, response within 1 hour of treatment plan, and conclusion within 48 hours
• If the commitment card defaults (shopping store, compulsory consumption, changing tour guide midway), the order will be fully refunded
• If Chasing Tears fails to make the trip, the unincurred expenses will be refunded according to the rules; the temporary increase in chartered fare is a breach of contract, and the full amount will be refunded and reassigned.

We do not publish positive reviews that cannot be traced back to their source. For feedback from real guests, only the unit type and itinerary facts will be written after approval. You can ask customer service for verifiable historical tour records; verification as of 2026-10.