We value honest, specific, verifiable feedback. Evaluation dimensions, problem handling procedures and direct contact entrances are provided here; content that has not been authorized by tourists will not be compiled into public praise.
What details would we like to hear?
Whether the explanation is clear and well-founded, whether the route is executed as agreed, whether the gathering is on time, whether different physical abilities are catered for, whether the communication is proactive, and whether there is shopping or extra payment guidance.
A "very good" is encouragement, and suggestions specific to time, place and behavior are more helpful for improvement. You can also make comments that are not suitable for public disclosure, and we will use them as feedback.
Four steps to deal with, don’t leave the problem hanging
The first step is to submit the date, route, contact person and problem history; the second step is to check the itinerary, communication records, tickets and tour guide instructions; the third step is to give the solution plan and basis; the fourth step is to confirm the implementation of the treatment and return visit.
If you encounter safety or contract performance issues during the trip, please call the person in charge directly or contact the person in charge via WeChat; in emergencies, priority is given to contacting local professional rescue or medical institutions.
Involving shopping and entering the store, check according to formal commitments
If we arrange a shopping-store stop, compensation is CNY 5,000 per traveller.
Please keep the time, location, itinerary and related communication materials. Compensation liability, scope of application and handling methods should be written into the contract before travel and should not be replaced by verbal explanations.
Before making a public review, you must first obtain your consent.
The disclosed content should correspond to the actual itinerary and be displayed with the authorization of the tourists. Names, schools, units or identifiable information should be concealed as necessary. Do not buy positive reviews and do not package material pictures into tourist portraits.
The current page is used for real feedback acceptance and service transparency. Subsequent authorized reviews will indicate the corresponding destination, travel type and time background.
Tell us your true experience
Time, place, facts and your expectations help us check as quickly as possible.
This will open your Mail app, where you can review the content before sending it. Inquiries will not be submitted before being sent, and the schedule will not be locked.
International visitor case studies
Tour guides for the four types of entry receptions, including German cruise ships, French travel agents, American youth exchanges and Japanese study tours, are all provided by the Fujian Tour Guide Network.
German cruise group: a Fujian heritage journey for over 400 visitors
February 2025·Cruise shore excursions
German tour guide service is provided by Fujian Tour Guide Network
View reception background and itinerary →
French travel professionals: 20 visitors exploring six destinations in Fujian
April 2019 · Travel salesman visits and product inspections
French tour guide service is provided by Fujian Tour Guide Network
View reception background and itinerary →
American youth exchange: six days of technology and everyday life in Xiamen
August 2026 · Youth exchange and urban experience
English and Chinese-English bilingual tour guide services are provided by Fujian Tour Guide Network
View reception background and itinerary →Principles for publishing genuine feedback
- Do not publish sample or simulated reviews as real visitor feedback, and do not fabricate real ratings and satisfaction figures.
- After obtaining authorization, the feedback corresponding to the actual itinerary will be disclosed.
- When personal information, school and unit names are involved, they will be processed within the scope of authorization.
- Do not depict gallery people or stock photos as our actual visitors.
Before you go, you can also read
Start with a bowl of fish balls and learn about Fujian through the taste
Fuzhou fish balls, noodles with flat meat, southern Fujian snacks and Hakka flavors make the dining table a part of understanding the place.
Read more →
What kind of Wuyi Mountain is hidden in a cup of rock tea?
From the mountain farm, varieties, craftsmanship to drinking, cultural experience and shopping are separated.
Read more →When traveling with the elderly and children, arrange “ease” first
Stop less, take more breaks, and carefully check walking, steps, lunch breaks, and connections.
Read more →Still want to know more details?
Tell us the date, number of people, destination and focus, and explain the plan clearly together.